Platform & Resources
Service level agreement
Service levels and support are agreed in the contract based on actual conditions. We make every effort to deliver reliable service and support.
Scope and contractual terms
Service levels depend on the models purchased, deployment regions, system architecture, and support requirements. Availability targets, measurement methods, maintenance arrangements, and scope are defined in the contract or service plan.
This page explains how SLA terms are agreed. Specific commitments are governed by the contract confirmed by both parties.
Upstream services and infrastructure
Service availability primarily relies on JD Cloud and Alibaba Cloud. Applicable SLAs, product configurations, deployment regions, and operating conditions inform WORLDNITE service levels.
This website provides public information and documentation. Access logs follow the actual hosting configuration. Inference services, processing regions and upstream scope are confirmed when the relevant service is provisioned.
Dependencies, incident impact, and responsibilities are addressed in the contract. An individual upstream SLA does not automatically become an availability commitment for the entire WORLDNITE service.
Support and incident handling
We make every effort to maintain service reliability and provide support, investigate and address incidents, coordinate with upstream providers, restore service, and keep customers informed of progress.
Support channels, coverage hours, incident priorities, initial response times, and recovery targets are negotiated in the contract according to actual service needs.
Maintenance, responsibilities, and compensation
The contract defines how planned maintenance, third-party incidents, and customer-side network or system issues are measured, together with responsibilities, compensation conditions, methods, and claim deadlines.
We assess incidents using the available records and actual impact, and fulfil the agreed support and compensation obligations.
Discuss your requirements
For enterprise SLA or tailored support requirements, contact the operator via the Contact page. Terms are agreed according to your use case, availability requirements, and budget.