Service status and support

Status information

This page provides incident reporting and troubleshooting information; it is not a live monitoring feed or an SLA measurement. Investigate issues using their timing, API responses, and account records.

Check the service

• Account or management portal issues (for provisioned accounts): record the URL, timestamp, and error message.
• Model API issues: check the endpoint, key permissions, permitted model IDs, and account quota.
• Online workspace issues (where enabled): record the feature, task ID, and reproduction steps.

Report an issue

Include the timestamp, impact, HTTP status, error response, and request ID (X-Oneapi-Request-Id) in a brief on the Contact page, then share it with your WORLDNITE contact or contractual support contact. Do not send passwords or full API keys.

Response and commitments

We investigate impact, coordinate with relevant providers, and communicate progress. Support hours, response targets, and compensation follow the SLA and contract.